Refund & Return Policy for CaricomMarket.net

Effective Date: April 1st 2025
Last Updated: Na
Version: 1.0

1. Overview

CaricomMarket.net is a B2B multivendor marketplace platform that facilitates trade between verified businesses in the CARICOM region and select international markets. This Refund & Return Policy outlines general expectations and processes for refunds, returns, and exchanges.

Important Caveat: Individual vendor policies may vary and, in many cases, will take precedence over the guidelines in this policy. Buyers are strongly advised to review the return and refund policies of each vendor before making a purchase.

2. General Policy Guidelines

2.1. CaricomMarket.net does not directly sell or ship any products. The responsibility for returns and refunds lies primarily with the vendor.
2.2. Each vendor must publish a clear and transparent return and refund policy on their storefront page.
2.3. If a vendor has no policy published, the default platform guidelines outlined here will apply.

3. Conditions for Returns and Refunds

Refunds or returns may be considered under the following general conditions:

• The item is damaged, defective, or not as described.

• The buyer receives the wrong product or quantity.

• The item fails to meet the agreed specifications or standards.

• Delivery timelines exceed the agreed timeframe without valid justification.

Requests must be submitted within 7 business days of receipt.

4. Exclusions

The following products are generally non-refundable unless otherwise stated by the vendor:

• Perishable goods (e.g., food items, plants)

• Custom-made or personalized items

• Digital goods or licenses

• Items sold "as-is" or through clearance

5. Return Process

5.1. Buyers must contact the vendor directly using the messaging system within their CaricomMarket.net account.
5.2. If the issue is not resolved within 5 business days, buyers may escalate the matter to CaricomMarket.net’s support team for mediation.
5.3. Buyers may be required to provide photos, documentation, or proof of transaction.
5.4. Return shipping costs are typically borne by the buyer unless the vendor agrees otherwise or the product was faulty.

6. Dispute Mediation

6.1. CaricomMarket.net offers a dispute mediation service but does not guarantee a refund or return.
6.2. Final decisions lie with the vendor unless platform policies, international trade laws, or fraud protocols are violated.

7. Refund Timeline

Once approved by the vendor (or via mediation), refunds will typically be processed within 14 business days, depending on the payment gateway and vendor’s processing system.

8. Platform Liability Disclaimer

CaricomMarket.net is not liable for:

• Refund refusals by vendors

• Damaged goods in transit

• Miscommunications or failed negotiations between buyers and sellers

We recommend that buyers and vendors maintain clear, documented communication and use traceable shipping methods.

9. Contact & Escalation

For unresolved issues or to file a formal complaint, please contact:

Support Department
CaricomMarket.net
Email: support@caricommarket.net

Thank you for trading securely and responsibly on CaricomMarket.net.